Legal Notice

TERMS AND CONDITIONS OF USE

In compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSI-CE), CITY HOTELS HISPANIA SL informs that it owns the website https://www.cityhotels.es. In accordance with the requirement of article 10 of the aforementioned Law, CITY HOTELS HISPANIA SL reports the following information: 

The owner of this website is CITY HOTELS HISPANIA SL, with tax identification number (CIF) B60907854 and registered office at JOAQUIM MOLINS 5 7 6 08028, BARCELONA, listed in the Business Registry, volume 24442, folio 205, page B-1316199 and entry 1. The company's contact email address is: central@cityhotels.es.

User responsibilities 

The navigation, access and use of the CITY HOTELS HISPANIA SL website confers certain conditions on the user. By browsing the website of CITY HOTELS HISPANIA SL, the user accepts all the conditions of use specified herein, without prejudice to the application of the corresponding obligatory regulations, as the case may be. 

The website of CITY HOTELS HISPANIA SL provides a wide range of information, services and data. The user assumes responsibility for the proper use of the website. This responsibility will extend to: 

  • The veracity and legality of the information provided by the user on the forms provided by CITY HOTELS HISPANIA SL to access certain content or services offered by the website. 
  • The use of information, services and data offered by CITY HOTELS HISPANIA SL contrary to the provisions of these conditions, the law, ethics, good practice, or public order, or that in any other way might violate the rights of third parties or the operation of the website.

Link policy and liability exemptions 

CITY HOTELS HISPANIA SL shall not be responsible for the content of websites that the user may access through the links established on its site, and declares that in no case will it examine or exercise any control over the content of other sites on the Web. Nor will it guarantee the technical availability, accuracy, reliability, veracity, or legality of sites it does not own which may be accessed through the links. 

CITY HOTELS HISPANIA SL declares that it has adopted all the necessary measures to avoid damage to the users of its website that may arise from browsing it. Consequently, CITY HOTELS HISPANIA SL is not responsible, in any case, for any damage the user may encounter while browsing the Internet. 

Amendments 

CITY HOTELS HISPANIA SL reserves the right to make the modifications that it deems appropriate, without prior notice, to the content of its website. This applies to both the content of the website, the conditions of use thereof, and the general contracting conditions. Such modifications may be made through its website, in any form that is admissible under law and will be of obligatory compliance, during the time they are published on the web and until they are duly modified by subsequent amendments. 

Online booking services 

Certain content in the website of CITY HOTELS HISPANIA SL offers the possibility to book online. The use of said content will require the reading and obligatory acceptance of the general booking conditions established for this purpose by CITY HOTELS HISPANIA SL. 

CITY HOTELS HISPANIA SL informs that to make an online reservation, the user will be redirected to the website: https://gc.synxis.com. 

Secure Socket Layer (SSL) certificate 

The SSL CERTIFICATE provides authentication, privacy and security for the information sent between CITY HOTELS HISPANIA SL and the user. 

CITY HOTELS HISPANIA SL has a security certificate that is used by the SSL CERTIFICATE to make secure connections. 

In this process, several parameters are set up to make the connection secure using preset keys. All of the data transmitted is coded and decoded until the connection is closed. 

Intellectual and industrial property 

CITY HOTELS HISPANIA SL, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts, trademarks or logos, combinations of colors, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by CITY HOTELS HISPANIA SL. Therefore, all works will be protected as intellectual property by the Spanish legal system, being applicable to them both Spanish and European regulations in this field, as well as international treaties relating to the subject and signed by Spain. 

All rights reserved. Under the provisions of the Law on Intellectual Property, the reproduction, distribution and public communication, including the method in which it is made available, of all or part of the contents of this website for commercial purposes are expressly prohibited in any medium and by any technical means, without the authorization of CITY HOTELS HISPANIA SL. 

The user agrees to respect the intellectual and industrial property rights held by CITY HOTELS HISPANIA SL. Users may view any content on the website and print, copy, and store it on their computer's hard drive or any other hardware, provided that it is solely and exclusively for their personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of CITY HOTELS HISPANIA SL. 

Legal actions, applicable legislation and jurisdiction 

CITY HOTELS HISPANIA SL reserves the right to file whatever civil or criminal actions it deems appropriate for the misuse of its website and content, or for a breach of these conditions. 

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. In the event of any disputes, the parties may submit these to arbitration, or seek recourse under the normal jurisdiction, complying with the legislation on jurisdiction and competence in this regard. CITY HOTELS HISPANIA SL has its address in BARCELONA, Spain. 

SOCIAL MEDIA PRIVACY POLICY

Pursuant to the current regulation on General Data Protection (GDPR) and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI-CE), CITY HOTELS HISPANIA SL informs the users, that it has created a profile on the Facebook and Twitter social media platforms for the main purpose of advertising its products and services. 

Information for CITY HOTELS HISPANIA SL: 

Tax identification number (CIF): B60907854
ADDRESS: JOAQUIM MOLINS 5 7 6 08028, BARCELONA EMAIL: central@cityhotels.es
WEB DOMAIN: https://www.cityhotels.es

The user has a profile on the same social media platform and has decided to join the page created by CITY HOTELS HISPANIA SL, thus showing an interest in the information that is advertised on the platform. By joining our page, you agree to the processing of the personal data published in your profile. 

The user can access the privacy policies of the social media platform at any time, as well as configure their profile to guarantee their privacy. 

CITY HOTELS HISPANIA SL has access to and processes the user's public information, especially their contact name. This data is only used within the social media platform itself. It is not incorporated into any file. 

In relation to the rights to access, rectify, cancel and object, that you have and that may be exercised with CITY HOTELS HISPANIA SL, in accordance with the GDPR, you must take into account the following considerations: 

  • Access: This will be defined by the functionality of the social media platform and the ability to access the information on user profiles.
  • Rectify: Can only be exercised as it relates to that information which is under the control of CITY HOTELS HISPANIA SL, for example, to delete comments posted on the page itself. Normally, this right must be exercised through the social media platform. 
  • Cancel and/or Object: As in the previous case, can only be exercised as it relates to that information which is under the control of CITY HOTELS HISPANIA SL, for example, to no longer be linked to the profile. 

CITY HOTELS HISPANIA SL will perform the following actions: 

  • Access the public profile information.
  • Publish all that information already published on the CITY HOTELS HISPANIA SL page in the user's profile.
  • Send personal and individual messages through the social media platform channels. 
  • Update the status of the page, which will be published in the user's profile. 

The user can always control their connections, remove the content that no longer interests them, and restrict who shares their connections, which they may do by accessing their privacy settings. 

Publications 

The user, once linked to the website of CITY HOTELS HISPANIA SL, may publish in it comments, links, images or photographs or any other type of multimedia content supported by the social media platform. The user, in all cases, must be the owner of the content and of the corresponding copyright and intellectual property rights, or have the consent of the third parties affected. Any publication on the page, whether texts, graphics, photographs, videos, etc. that violate or are likely to violate morals, ethics, good taste or decorum, and/or that infringe or violate intellectual or industrial property rights, image rights or the Law is prohibited. In these cases, CITY HOTELS HISPANIA SL reserves the right to immediately withdraw the content and to request that the user be permanently blocked. 

CITY HOTELS HISPANIA SL will not be responsible for the contents that a user has freely published. 

Users should be aware that other users will have access to their publications, and that they are therefore primarily responsible for their own privacy. 

The images that can be published on the page will not be stored in any file by CITY HOTELS HISPANIA SL, but they will remain in the social media platform. 

Contests and promotions 

CITY HOTELS HISPANIA SL reserves the right to hold contests and promotions, in which the user may participate. The rules for each of these, when the social media platform is used, will be published on said platform, always in compliance with the LSSI-CE and any other rules that may apply. 

The social media platform does not sponsor, endorse, or administer, in any way, any of our promotional actions, nor is it associated with any of them. 

Advertisements 

CITY HOTELS HISPANIA SL will use the social media platform to advertise its products and services. If it decides to process your contact data to carry out direct market research activities, it will always be in compliance with the legal requirements of the GPDR and the LSSI- EC. 

Recommending the CITY HOTELS HISPANIA SL page to other users so that they can also enjoy the promotions or be informed of its activity will not be considered advertising. 

The links to the privacy policies of the social media platforms are provided below: 

  • Facebook: https://www.facebook.com/help/323540651073243/ 
  • Twitter: https://twitter.com/privacy 

GENERAL CONDITIONS OF BOOKING

These General Conditions of Booking (hereinafter General Conditions) will regulate the commercial relationship that exists between CITY HOTELS HISPANIA SL and the user or client for the reservation made through the forms that CITY HOTELS HISPANIA SL places at your disposal at https://www.cityhotels.es. 

Making a reservation through the websites of CITY HOTELS HISPANIA SL will imply the express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use established for browsing the pages owned by CITY HOTELS HISPANIA SL. 

These conditions will be applicable without prejudice to the application of the legal regulations on the subject that are applicable in each case. 

The General Conditions of Booking regulate the online sales relationship between CITY HOTELS HISPANIA SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998 of April 13, on General Conditions of Booking, Law 3/2014 of March 27, which amends the revised text of the General Law for the Protection of Consumers and Users, the current regulations on Personal Data Protection, Law 7/1996 of 15 January of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

CITY HOTELS HISPANIA SL reserves the right to make any changes it deems appropriate to the General Conditions, without prior notice. Said changes may be made through its website, in whatever form admissible by law and will be of obligatory compliance, during the time they are published on the web and until they are duly modified by subsequent amendments. However, CITY HOTELS HISPANIA SL reserves the right to apply, in certain cases, Specific Contracting Conditions that take preference over these General Conditions when it deems appropriate, announcing them in a timely manner. 

Information prior to booking 

CITY HOTELS HISPANIA SL informs that the reservation procedure through its web pages is detailed in the corresponding section on completing the reservation. 

Also, CITY HOTELS HISPANIA SL informs that the terms of use are available on the same website. 

For the purposes of reservations with CITY HOTELS HISPANIA SL through its website, the user or client expressly declares knowing, understanding and accepting these terms of use and the General Conditions. Similarly, the user declares to be of legal age and have the legal capacity necessary to access the websites of CITY HOTELS HISPANIA SL and to make reservations through them. Users are responsible for using the identity and password obtained when registering as a customer responsibly and confidentially, and not to transfer these to another person. 

Once the reservation is made, the user will see the confirmation of their reservation on the screen, and can print this as proof of the reservation made. 

The confirmation of a reservation and the proof of the reservation (printed by the user) will not be valid as an invoice. 

RESERVATION TERMS AND CONDITIONS 

Reservation offers and price references. 

In compliance with current regulations and, in particular, Law 34/2002 on the Services of the Information Society and Electronic Commerce, CITY HOTELS HISPANIA SL offers information on all possible reservations in the corresponding section for the formalization of the reservation, its characteristics and prices. However, CITY HOTELS HISPANIA SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. As such, the products and/or services offered at any time by the website of CITY HOTELS HISPANIA SL will be governed by the General Conditions in force in each case. The company will also have the right to stop offering access to the products mentioned, at any time and without prior notice. 

Indication of prices. 

Each possible reservation offered will have its price indicated and if it includes VAT or any other tax that may be applicable. The prices indicated on the screen will be those valid at any time except for typographical errors. When the price is different for the aforementioned reason, CITY HOTELS HISPANIA SL will notify the client, via e-mail, before charging the payment for the reservation. 

For non-refundable rates, the entire reservation will be charged. For all other rates, payment will be made upon arrival at the hotel. The credit card is only used as a guarantee. The establishment reserves the right to check the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be settled directly at the establishment, either in cash, with a credit card or by any other method accepted by the establishment. 

Availability. 

The availability of the offers made by CITY HOTELS HISPANIA SL through its website may vary depending on client demand. Although CITY HOTELS HISPANIA SL updates the database periodically, the reservation requested by the client could be fully booked at that time. In this case, CITY HOTELS HISPANIA SL will send an e-mail to the client informing them of the unavailability of the offer. 

Payment methods 

CITY HOTELS HISPANIA SL uses the booking engine on its website to request a credit card number and name for the reservation in order to guarantee the booking of said reservation. This is done through the booking engine https://gc.synxis.com. Under no circumstances will CITY HOTELS HISPANIA SL (www.cityhotels.es) store the credit card data. 

Cancellation of the reservation. 

CITY HOTELS HISPANIA SL offers the possibility of booking various tourist packages and in different hotels through the booking engine https://gc.synxis.com. During the reservation process you will be able to see the specific cancellation conditions of each hotel, service or tour package before confirming the reservation. 

Cancellations 

As set out in Article 103 of Law 3/2014 of 27 March, which approves the revised text of the General Law for the Protection of Consumers and Users, supplies of services or goods made according to the consumer's specifications or that are clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly, are exempt from cancellation. 

DATA PROTECTION 

In accordance with current regulations on Personal Data Protection, we inform you that your data will be incorporated into the processing system owned by CITY HOTELS HISPANIA SL with tax identification number (CIF) B60907854 and registered office at JOAQUIM MOLINS 5 7 6 08028, BARCELONA, in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, CITY HOTELS HISPANIA SL informs that the data will be stored for the period strictly necessary to comply with the precepts mentioned above. 

CITY HOTELS HISPANIA SL informs that it will process the data in a way that is lawful, legal, transparent, adequate, pertinent, limited, exact and updated. That is why CITY HOTELS HISPANIA SL agrees to take all reasonable measures so that the data is deleted or rectified without delay when it is inaccurate. 

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights to access, rectify, limit the processing, delete, portability and object to the processing of your personal data and revoke the consent given to process it by directing your request to the postal address indicated above or to the email central@cityhotels.es. 

Likewise, in accordance with the provisions of Law 33/2002 of 11 July, on Services of the Information Society and Electronic Commerce, and specifically Article 21 thereof, we also request your express consent to send you advertising for our products or promotions that we think may be of interest to you, by email or by any other means of electronic communication.

If you deem it necessary, you can go to the appropriate Control Authority to file a claim. 

LEGISLATION AND APPLICABLE JURISDICTION 

CITY HOTELS HISPANIA SL reserves the right to file whatever civil or criminal actions it deems appropriate for the misuse of its website and content, or for a breach of these conditions. 

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. In the event of any disputes, the parties may submit these to arbitration, or seek recourse under the normal jurisdiction, in compliance with the legislation on jurisdiction and competence in this regard. CITY HOTELS HISPANIA SL has its address in BARCELONA, Spain.







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